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Keywords: Error management culture
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Journal Articles
A multilevel investigation of the impact of error management culture on restaurant employee voice
Available to Purchase
International Journal of Contemporary Hospitality Management (2024) 36 (9): 3016–3031.
Published: 29 November 2023
...Yidan Huang; Heyao Yu; Amit Sharma; Ziang Zhang Purpose This study aims to examine the relation between error management culture and restaurant employee promotive and prohibitive voices. Drawing on socially desirable responding theory, the authors also propose a dual-mediation mechanism underlying...
Journal Articles
Is “Do it right the first time” necessarily right?: The importance of error management culture in the hospitality industry
Available to Purchase
International Journal of Contemporary Hospitality Management (2018) 30 (3): 1398–1418.
Published: 19 March 2018
...Xingyu Wang; Priyanko Guchait; Juan M. Madera; Aysin Pasamehmetoğlu Purpose The purpose of this study is threefold: first, to investigate the extent to which organizational error management culture impacts manager trust and group efficacy; second, to examine whether manager trust and group...
