... to integrate Basic Psychological Needs Theory and Expectation–Confirmation Theory to explore how motivations shape service expectations and perceptions of service quality and to classify customers by needs and evaluation patterns. Design/methodology/approach This qualitative study was conducted in South...

... reviews, overcoming previous research limitations. Accommodation-sharing Sharing economy Expectation-confirmation theory Customer behavior Online review Text-mining The sharing economy (SE) uses online platforms to connect people wishing to share underused resources (Mody et al...