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Journal Articles
An empirical study of customer comment card quality and design characteristics
Available to Purchase
International Journal of Contemporary Hospitality Management (1997) 9 (3): 110–115.
Published: 01 June 1997
...Joel D. Wisner; William J. Corney The use of comment cards is a very popular method for obtaining customer feedback in the hospitality industry. An investigation was made regarding the current status of comment card usage in hotel‐restaurants offering high quality, Sunday champagne buffets, in Las...
