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Keywords: Flight attendant
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Journal Articles
The role of perceived organizational support on emotional labor in the airline industry
Available to Purchase
International Journal of Contemporary Hospitality Management (2013) 25 (1): 105–123.
Published: 01 February 2013
...Won‐Moo Hur; Tae Won Moon; Jae‐Kyoon Jun Purpose The purpose of the present study was to examine whether and how the perceived organizational support (POS) influences emotional labor and the relationship between emotional labor and flight attendants' outcomes. Design/methodology/approach...
