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Keywords: Food authenticity
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Journal Articles
Exploring the critical attributes of robot chef restaurants and their impact on customer perceived value: a mixed-methods study
Available to Purchase
International Journal of Contemporary Hospitality Management (2025) 37 (2): 522–540.
Published: 26 September 2024
..., particularly valuing food authenticity alongside food quality. In contrast to traditional restaurants, customers’ evaluations of food attributes in robot chef restaurants are significantly influenced by the competence of robot chefs. Notably, customers’ negative attitudes toward robots diminish the positive...
Includes: Supplementary data
