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Keywords: Foodborne illness
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Journal Articles
How trust affects consumers’ decisions to report suspected foodborne illness
Available to Purchase
International Journal of Contemporary Hospitality Management (2026) 38 (3): 898–920.
Published: 17 February 2026
... a foodborne illness acquired in a restaurant. Design/methodology/approach An online survey was distributed throughout the USA to diners resulting in 408 valid responses. Consumer behavior was analyzed using various methods of regression analysis and Partial Least Squares to analyze the impact individual...
Journal Articles
Foodborne illness outbreaks in restaurants and patrons’ propensity to return
Available to Purchase
International Journal of Contemporary Hospitality Management (2018) 30 (3): 1273–1292.
Published: 19 March 2018
...Kimberly J. Harris; Faizan Ali; Kisang Ryu Purpose This study aims to investigate the decision-making process consumers engage in when choosing to return to a restaurant that has experienced a foodborne illness outbreak. Design/methodology/approach A scenario-based survey was conducted...
