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Keywords: Frontline hotel employees
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Journal Articles
International Journal of Contemporary Hospitality Management (2017) 29 (5): 1282–1304.
Published: 08 May 2017
... in hospitality organizations. Service management Frontline hotel employees Hospitableness Host-guest model Maria Golubovskaya can be contacted at: m.golubovskaya@uq.edu.au 28 11 2015 24 03 2016 23 06 2016 24 09 2016 © Emerald Publishing Limited 2017 Emerald...
Journal Articles
International Journal of Contemporary Hospitality Management (2012) 24 (7): 1029–1046.
Published: 28 September 2012
... to utilize DA as it is an effective strategy for producing the required emotions. This prompts the following hypotheses that: H1a. Frontline hotel employees' EI is negatively associated with SA. H1b. Frontline hotel employees' EI is positively associated with DA. Emotional...
