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Keywords: Future focus
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Journal Articles
International Journal of Contemporary Hospitality Management (2025) 37 (10): 3491–3517.
Published: 18 September 2025
...Caodie Peng; Pei Liu Purpose The question of when and how customer mistreatment occurs remains poorly understood. The purpose of this study is to test the effects of future focus among hospitality employees on their high-level construal and subsequent perception of customer mistreatment based...
