...Anni Ding; Tiffany S. Legendre; Juan M. Madera; Ki-Joon Back; Yan Huang Purpose Greenwashing accusations are rising in hospitality, yet organizations often rely on misleading crisis communication. Drawing on Situational Crisis Communication Theory, the purpose of this study is to examine how...

...Salman Majeed; Woo Gon Kim Purpose This review aims to put forth a conceptual understanding of greenwashing. It also identifies the antecedents and consequences of customer perceptions of greenwashing in the hospitality industry in the recent context, which has remained superficial and fragmented...

...Imran Rahman; Jeongdoo Park; Christina Geng-qing Chi Purpose – This quasi-experimental study aimed to investigate, drawing upon influential discounting behavior theory and cognition – affect – behavior (C-A-B) paradigm, consumers’ reactions to the phenomenon of “greenwashing” in the lodging...