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Keywords: Hindrance appraisal
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Journal Articles
It’s about the introduction: how introduction focus shapes employee reactions to service robots
Available to Purchase
International Journal of Contemporary Hospitality Management (2026) 38 (2): 551–571.
Published: 26 December 2025
..., this study aims to investigate how two types of introduction approaches − employee-focused versus business-focused − affect employees’ collaboration and complaint intentions, mediated by their challenge and hindrance appraisals. Additionally, the study examines the moderating role of employees...
