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Keywords: Hospitality technology
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Journal Articles
Service aesthetics as infrastructure: human expression, spatial orchestration and technological mediation in hospitality
Available to Purchase
International Journal of Contemporary Hospitality Management 1–16.
Published: 14 April 2026
... Servicescape Experience design Hospitality technology Affective experience Introduces the concept of “aesthetic infrastructure” to theorize hospitality as a system of human, spatial and technological expression that structures affective experience. Proposes a triadic framework – human...
Journal Articles
What is beautiful is good: attractive avatars for healthier dining and satisfaction
Available to Purchase
International Journal of Contemporary Hospitality Management (2024) 36 (12): 3969–3988.
Published: 25 March 2024
... on attractiveness. © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Hospitality technology Avatar Healthy food Persuasion Halo effect theory Social comparison theory In the current global health landscape, the urgent need to promote healthier food...
Journal Articles
Looking back three decades of hospitality and tourism technology research: a bibliometric approach
Available to Purchase
International Journal of Contemporary Hospitality Management (2023) 35 (2): 563–588.
Published: 20 September 2022
... analysis Hospitality technology Knowledge development Technology research Tourism technology The findings indicated that the proportion of technology research has continuously increased over the past three decades. The findings revealed the key intellectual turning points in technology research...
Journal Articles
Contactless service in hospitality: bridging customer equity, experience, delight, satisfaction, and trust
Available to Purchase
International Journal of Contemporary Hospitality Management (2022) 34 (1): 113–134.
Published: 23 September 2021
...-19 pandemic Contactless service Hospitality technology Technology The COVID-19 pandemic has put the hospitality industry on the path to a high-tech and low-touch future. The most significant changes caused by the pandemic in hospitality are customers’ concerns for social distancing...
Journal Articles
The impact of using a virtual employee engagement platform (VEEP) on employee engagement and intention to stay
Available to Purchase
International Journal of Contemporary Hospitality Management (2018) 30 (1): 242–259.
Published: 08 January 2018
... be contacted at: sunny.kim@unlv.edu 07 09 2016 29 11 2016 11 03 2017 11 03 2017 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Employee engagement Hospitality technology Participation Engagement platform Intention to stay...
