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Keywords: Hostile attribution bias
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Journal Articles
International Journal of Contemporary Hospitality Management (2023) 35 (12): 4555–4573.
Published: 25 April 2023
... exchange (CEX) and the moderation of hostile attribution bias. Design/methodology/approach The hypotheses were examined through a field study performed in six hotels in three Chinese cities and an experimental study. Findings The results revealed that CSH undermined the quality of CEX, leading...
