... and hotel industries. Design/methodology/approach Data were collected via an online survey from 288 Airbnb and 308 hotel users. Partial least squares structural equation modeling (PLS-SEM) was applied to test the proposed hypotheses. Fuzzy-set qualitative comparative analysis (fsQCA) uncovered different...

.../methodology/approach A quantitative explanatory research design was adopted, with data gathered in two waves over one month from 388 frontline employees of star-rated hotels in Ghana. The data retrieved were analysed using descriptive and inferential statistics with the help of SPSS (V.26) and SmartPLS 4.0...

...Xiaoxin Liang; Erose Sthapit; Catherine Prentice Purpose This study aims to examine the influence of pro-environmental awareness and social media advertising on hotel customers’ pro-environmental behaviours. The theory of planned behaviour (TPB) and social impact theory (SIT) are applied...

...Jehun Moon; Mehmet Erdem; Ozgur Ozdemir; Hyelin (Lina) Kim; Eda Anlamlier Purpose This study aims to investigate and compare the factors that affect Millennials and Generation Z (Gen Z) hotel guests’ intention to adopt cryptocurrency payments (CPs) when booking a hotel. Design/methodology...

... their supervisors/managers/leaders during challenging situations. Design/methodology/approach Data were collected from supervisors and subordinates working in upscale hotels in Guangzhou, China. The online survey platform WJX.com was used to gather the data. The confirmatory factor analysis, measurement...

...Muhammed Baykal; Ahu Yazıcı Ayyıldız; Erdogan Koc Purpose This study aims to investigate the influence of customer satisfaction and brand loyalty on hotel guests’ repurchase intentions when they experience consumer confusion. Design/methodology/approach A quantitative research method was used...

.... franchised, chain-managed and independent hotels, and the sharing economy) and state-level restrictions in the US. Design/methodology/approach The pandemic is considered a variable interference against the average daily rate, occupancy and revenue per available room, which permits the examination...

...) in hotels during COVID-19. Using upper echelon theory and the dynamic attention-based view, this paper explores the role of upper echelon theory cognitive characteristics (orientation towards STM and decision-making approach) and three dynamic attention-based view attention dimensions (communication...

... a comprehensive idea of the focus of the past studies and what must be concentrated in future research. Industry 4.0 Internet of Things (IoT) Advanced technology Systematic literature review Hotels Food service Logistics Restaurants Hospitality Internet of Things (IoT) is a key enabler...

... Publishing Limited Licensed re-use rights only This study aims to demonstrate the derivation of social sustainability metrics that guide the decision-making of hotel managers regarding sustainability strategies based on the case study of Hotel Tigaiga in the Canary Islands, using a noninstrumental...

... the impact of key decision-making attributes on consumers’ choice of accommodation among and between hotels and Airbnb. Moreover, given that consumers are increasingly substituting hotels with homesharing alternatives across different segments of accommodation, we examine how these decision-making attributes...

...Adrian Castro-Lopez; Laura Caso Fernández-Pacheco; Víctor Iglesias; Javier De la Ballina Purpose This study aims to analyzes the effects of the consumer-generated media (CGM) boom on hotel managers’ investment behavior concerning quality signals. Design/methodology/approach Survival analysis...

... Systematic literature review Hospitality Hotels Restaurants Leadership is a concept that has been studied extensively in organizational and management sciences (Yamak and Eyüpoğlu, 2018). Leadership research has a lot of potential for developing interesting theories and policy consequences...

... Coopetition is the simultaneous cooperation and competition among firms operating in a specific market. It is particularly relevant in tourism where many competing suppliers (hotels in this case) contribute to the facilitation and delivery of the tourism product, i.e. the destination. By engaging...

...Cristian Morosan; Agnes DeFranco Purpose As social distancing procedures can be facilitated by various hotel technologies, the purpose of this paper is to investigate the extent to which consumers develop perceptions of value regarding the use of certain hotel technologies for social distancing...

...Ajay Khatter; Leanne White; Joanne Pyke; Michael McGrath The paper presents the findings of research into the barriers to and drivers of environmentally sustainable policies and practices (ESPPs) in the Australian hotel industry. This study aims to explore these drivers and barriers from...

... to all customers who had stayed in a hotel during the previous three months and were selected from the customers’ database of two international hotel chains that operate hotels worldwide, most of which are middle-upper class establishments that specialize in the holiday market. A total of 3,671 valid...

... of this paper is twofold: first, to examine the extent to which hotel investments create jobs and, second, to compare whether investment in a particular hotel segment generates more or less jobs in the overall economy and in the tourism, leisure and hospitality industries. The panel autoregressive...

...Andrew Lockwood; Kyunghee Pyun Purpose This paper aims to describe the detailed process of development of a reliable scale to measure customer perceptions of the upscale hotel servicescape that could then be used as a basis for intra- and inter-hotel comparisons and to examine relationships...

... co-creation behaviours are also identified, which help enhance positive customer experience. A combined application of the appraisal theory and thematic analysis was used to explore ECX, its sources and co-creation behaviours as observed from 1,063 TripAdvisor customer reviews of luxury hotels...