... that convey a general human shape with limited realism (Chi et al., 2024 ; MacDorman and Ishiguro, 2006). Service robots Online hotel reservations Human–robot interaction Uncanny valley Hospitality marketing NEOMA Business School 416420 Shanghai’s “Science and Technology...

... between conversational styles and perceived social presence. Practical implications To provide consumers with a positive human–robot interaction experience at the service front line, managers need to make better use of the conversational styles of service robots by comprehensively considering...

... Publishing Limited Licensed re-use rights only Hotel service robot Human–robot interaction Cognitive–analytical task Emotional–social task Anthropomorphism JSPS KAKENHI 21K179894 Ever since the first adoption of robots in a metalwork plant in Sweden in 1959, robots have been...

... of involvement when customers assess the level of risk in service environments. By pinpointing the function of service robots in safeguarding customers from the potential spread of the disease, this study broadens the scope of human–robot interaction research in hospitality. Vaccination Human–robot...

... by the following four layers of determinants: contextual, social, interactional and psychological factors, as well as extrinsic and intrinsic drivers of adoption. These empirical findings both confirm and extend previous conceptualizations of human-robot interaction (HRI) in hospitality service. Despite...

... relevant for hospitality and tourism research and practice. Embodiment Human-robot interaction Emotions Experience co-creation User experience Consumer reviews The application of robotics is progressing rapidly, diffusing into a broad range of sectors including healthcare, education...

... robotics research and provide innovative directions to broaden the interdisciplinary perspective for future hospitality and tourism research. Embodiment Service robot Human-robot interaction Tourism experience Morphology Presence Research in robotics is advancing, creating new...