... Licensed re-use rights only Service robots Online hotel reservations Human–robot interaction Uncanny valley Hospitality marketing NEOMA Business School 416420 Shanghai’s “Science and Technology Innovation Action Plan” 24692116700 This work was supported by the AoE research...

... between conversational styles and perceived social presence. Practical implications To provide consumers with a positive human–robot interaction experience at the service front line, managers need to make better use of the conversational styles of service robots by comprehensively considering...

... of human–robot interaction in the hospitality and tourism industry. For example, by adopting social exchange theory, Kim et al. (2022) revealed that perceived intelligence, social presence and interactivity are the main antecedents of customers’ trust in and adoption intention toward service...

... context. Service robots provide restaurant customers unique experiences of human–robot interaction (HRI), including greeting, ordering, serving or making payment in ways that require no or reduced human interactions (Tuomi et al., 2020). In recent years, diverse service robots have been installed...

... by the following four layers of determinants: contextual, social, interactional and psychological factors, as well as extrinsic and intrinsic drivers of adoption. These empirical findings both confirm and extend previous conceptualizations of human-robot interaction (HRI) in hospitality service. Despite...

... relevant for hospitality and tourism research and practice. Embodiment Human-robot interaction Emotions Experience co-creation User experience Consumer reviews The application of robotics is progressing rapidly, diffusing into a broad range of sectors including healthcare, education...

... robotics research and provide innovative directions to broaden the interdisciplinary perspective for future hospitality and tourism research. Embodiment Service robot Human-robot interaction Tourism experience Morphology Presence Research in robotics is advancing, creating new...