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Journal Articles
International Journal of Contemporary Hospitality Management (1996) 8 (7): 63–74.
Published: 01 December 1996
... and Service Industries Journal during 1995 (business performance, customers and service improvement, operations and the curriculum, strategy and development) and during the six‐year period 1989‐1994 (structural relationships in hospitality and tourism, operations and business development, strategy...
