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Keywords: Information processing
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Journal Articles
International Journal of Contemporary Hospitality Management (2023) 35 (9): 3344–3359.
Published: 28 February 2023
... that relate an agent’s risk behavior to information processing, compensation and the propensity to engage in co-creation. These propositions provide a complementary context for understanding risks in the co-creation process. The propositions detail how a service agent’s information processing can...
Journal Articles
International Journal of Contemporary Hospitality Management (2015) 27 (6): 1320–1342.
Published: 10 August 2015
... much decision-relevant information on those choices. Turnbull et al. (2000 , p. 144) define confusion as “consumer failure to develop a correct interpretation of various facets of a product/service, during the information processing procedure”. The literature suggests that consumer...
