... concerning IC. It provides a promising framework for understanding IC reporting in the hotel industry. Hotels Intellectual capital Service-dominant logic Intangible resources Despite the relevance of value-creating intangible resources in the experience-rich hotel industry, issues around...

... to analyze the effect of JS on the employees’ OCBs. In an era of global competition when the speed of change is increasing, companies’ competitiveness depends on how well they adapt. To respond flexibly to changes, knowing how to use intangible resources is crucial. Design/methodology/approach...