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Keywords: Integrity issues
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Journal Articles
International Journal of Contemporary Hospitality Management (2015) 27 (2): 199–213.
Published: 16 March 2015
...Jin-Hong Gong; Li-Shan Xie; Jia-Min Peng; Xin-Hua Guan Purpose – The purpose of this paper is to explore integrity issues for travel services in China using the framework of a stress and coping model to focus on customers’ perceived unfairness, responsibility attribution and their negative...
