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Keywords: Internal control
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Journal Articles
International Journal of Contemporary Hospitality Management (2001) 13 (5): 251–258.
Published: 01 September 2001
... communications Internal control Service quality In all service delivery systems, employees are seen as part of a “customer chain” (Schonberger, 1986) which starts with the external suppliers and ends with the external customers. All exchanges taking place within this chain are considered supplier...
