... re-use rights only This study aims to examine the interplay among three key drivers of service innovation success in the hospitality industry. Specifically, how internal marketing practices in hotels influence frontline employee involvement, training and empowerment for the new service...

... is to examine differences of the perceived internal marketing practices (IMP), job satisfaction (JS), organizational commitment (OC) and turnover intention (TI) between full- and part-time employees and to incorporate employment status as a moderator in the restaurant employee turnover model. The target...

... of these relationships. Data gathered from frontline hotel employees in Northern Cyprus in two time periods with a time lag of two weeks were used to test the relationships. Internal marketing Hotel management Human resource management Frontline employees (FLEs) serve as a critical link between...

... and organizational citizenship behavior. Internal marketing Organizational commitment Hotel Organizational citizenship behavior Environmental management strategy Organizational trust Hotel customers are increasingly recognizing the importance of environmental awareness and expect lodging firms...

...Hyun-Woo Joung; Ben K. Goh; Lynn Huffman; Jingxue Jessica Yuan; James Surles Purpose – The purpose of this study is to investigate the relationships between internal marketing practices, employee job satisfaction, organizational commitment and turnover intention in the foodservice industry...

... at: osman.karatepe@emu.edu.tr © Emerald Group Publishing Limited 2015 Internal marketing Hotel management Human resource management Cameroon Emotional exhaustion Extra-role customer service Hotel employees Organizational support Personal resources Turnover intentions Many hospitality...

... by back of the house employees. Thus, the organization must learn to engage everyone in the service mission. Internal marketing includes both the customer contact employee and the many others who support that customer contact person. As one author writes, “If you're not serving a customer, you'd better...

...Anne P. Crick Tourism is the mainstay of the Caribbean and the attitude of the people in the region may have a significant impact on the success of the industry. This paper analyzes the way in which tourism authorities of three Caribbean destinations have internally marketed tourism to their host...

...Alexandros Paraskevas Over the last two decades, the hospitality industry has witnessed a considerable shift of focus towards customer orientation, however, the vast body of the relevant hospitality research literature – with few exceptions concentrating on the concept of internal marketing...