... in the Caribbean. In conclusion, makes brief recommendations to international hotel managers planning to work in the Caribbean. © MCB UP Limited 2003 Hotels Management styles Tourism Managers Ethnic groups International trade The Caribbean has always attracted foreigners. History records...

...” dimension having the largest gap. © MCB UP Limited 2003 Service quality Hotels International trade Tourism Perception Mauritius The specific objectives of this study are as follows: 1. 1 To assess the customers’ expectations and perceptions of service quality in hotels...

... International trade Service industries The past is a foreign country: they do things differently there (L.P. Hartley, The Go‐Between). This introductory commentary examines the contexts and some of the issues involved in hospitality internationalization. It acts to introduce the articles...

..., but are readily able to adapt peripheral components at little extra cost (Palmer, 1985, p. 74). © MCB UP Limited 1997 Europe Franchising Grounded theory Hotels International trade National cultures Franchising can be defined as a business relationship whereby a franchisor permits...

... Business development Control Hotels International trade Market entry Internationalization has become a key research theme in the study of the hospitality industry and its constituents (Burgess, Hampton, Price and Roper, 1995; Clifton and Johnson, 1994; Litteljohn and Beattie, 1992; Teare...

... to international tourism. Central and Eastern Europe International trade Politics Tourism This article analyses UK tour operators’ strategies to Central and Eastern Europe (CEE) in the fast‐moving environment of political change of 1985 to 1995. We hypothesize that political changes in CEE during...

... industry Hotels International trade Top management Uncertainty This article reports on a survey of chief executive officers (CEOs) of multinational hotel chains sponsored by the International Hotel Association (IHA). Its purpose was to assess the environmental scanning practices in these hotel...

... of internationalisation. Analysis proves that there are no clearly defined strategic groups in the European hotel industry due to the diversity of the companies involved, and that size is not a prerequisite for internationalisation. © MCB UP Limited 1991 Europe Strategy Hotels International trade...