... in the Caribbean. In conclusion, makes brief recommendations to international hotel managers planning to work in the Caribbean. © MCB UP Limited 2003 Hotels Management styles Tourism Managers Ethnic groups International trade The Caribbean has always attracted foreigners. History records...

... on the direction and degree of difference between the expected service and the perceived service. Thus by comparing customers’ expected service with customers’ perceived service, hotels, for example, can determine whether its service standard is appropriate Service quality Hotels International trade...

... Business development Control Hotels International trade Market entry Internationalization has become a key research theme in the study of the hospitality industry and its constituents (Burgess, Hampton, Price and Roper, 1995; Clifton and Johnson, 1994; Litteljohn and Beattie, 1992; Teare...

... the franchisee aligning because of contractual and customer insistence factors. © MCB UP Limited 1997 Europe Franchising Grounded theory Hotels International trade National cultures Franchising can be defined as a business relationship whereby a franchisor permits a franchisee...

... with the destination) or an experimental position, where strategy is modified by experience over a range of issues identified in the running of tours. Central and Eastern Europe International trade Politics Tourism To establish the relationship between changing environments and tourism trends in CEE, key...

... International trade Service industries The past is a foreign country: they do things differently there (L.P. Hartley, The Go‐Between). This introductory commentary examines the contexts and some of the issues involved in hospitality internationalization. It acts to introduce the articles...

... viewed as being relatively stable in 1992 in most parts of the world; capital costs were stable to volatile, varying with the country; and capital availability was considered as being more volatile. Environmental scanning Hospitality industry Hotels International trade Top management...

... of internationalisation. Analysis proves that there are no clearly defined strategic groups in the European hotel industry due to the diversity of the companies involved, and that size is not a prerequisite for internationalisation. © MCB UP Limited 1991 Europe Strategy Hotels International trade...