...-consumer engagement. Internet Technology led strategy Website performance E-strategic management strategies Hospitality and tourism Website evaluation ZheJiang Drore Information & Technology Co. Ltd H-ZG3G Since the 1980s, the rapid development of information...

... the move of the current distribution landscape toward disintermediation. Internet and mobile technologies offer various tools for consumers to search and purchase products/services from suppliers directly. Consequently, the necessity and role of traditional intermediaries in the industry become...

...Amit Sharma; Levent Altinay; Peter Lugosi; Hania Janta; Pamela Watson Purpose This paper aims to introduce the notion of investigative research on the internet (IRI) and conceptualise its processes through the principle of streaming. It seeks to discuss the similarities and differences between IRI...

... that small accommodation provider views are varied as to the influence of UGC web sites on traveller decisions. It also shows that some providers are using innovative, proactive practices to respond to UGC web sites, whilst others have limited awareness of the internet and are currently not responding...

... decade, electronic bookings have become the norm rather than the exception and a major source of revenue for travel companies. In the third quarter of 2007, Travelclick.net reported that 44 percent of hotel reservations were made via the internet, up from 40.7 percent in the third quarter in 2006...

...John Kracht; Youcheng Wang Purpose The purpose of this paper is to examine the evolution and transformation of tourism distribution channels, focusing on the role the internet has played in such a process. It attempts to graphically illustrate, in a temporal manner, the evolving complexity...

...., 2001): “The exclusion of the other factors (convenience, merchandise, and sensory experience) from the model should not be interpreted as an indication that these factors are unimportant in determining consumers' intention to use the internet”. Ivan Wen can be contacted at: hsingwen@hawaii.edu...

... popularity of internet applications, hotel managers and travel agents should set practical plans to meet the needs of online buyers. Rob Law can be contacted at: hmroblaw@polyu.edu.hk © Emerald Group Publishing Limited 2009 Although the existing hospitality literature has widely examined...

...R. Thomas; M. ´Angeles Oviedo‐Garcίa; Mridula Dwivedi Purpose The purpose of this paper is to contribute to the nascent literature on the use of the internet in destination image formation by exploring India's online image through consumer queries posted on travel message boards. Design...

... Law can be contacted at: hmroblaw@polyu.edu.hk © Emerald Group Publishing Limited 2007 Internet Hotels Hong Kong At present, the travel industry is a global marketplace where buyers (travel agents and the public) and sellers (hotels, airlines, car rental companies, and other...

...Vasiliki Vrana; Costas Zafiropoulos Purpose The purpose of this paper is to adopt a total view on the issue of usage and attitude of travel agents towards internet technology. Many aspects are being investigated, such as agents' attitudes towards internet applications, the current state...

... that Internet bookings count for up to 5 per cent of their reservations. Lack of knowledge as how to manage and market the web site was identified as the limitation. Also small companies suffer lack of financial resources, while larger companies are more active on the web and more prone to make an investment...

... development accordingly. © Emerald Group Publishing Limited 2005 Hotels Hong Kong Internet The importance of internet applications in the hospitality industry has been recently emphasised by academic researchers and industry practitioners. To hospitality practitioners, the internet offers...

... then with the balancing act required between having satisfactory economic performance and social/moral performance under the corporate social responsibility mandate. Given the relative newness of the internet and web, and the still developing legal and social/moral mandates, little research as yet reports...

...Rob Law; Kenith Leung; RJames Wong This paper examines tourist perceptions of the potential for the elimination of travel agencies in the presence of the Internet. The opinions of 413 tourists on making transactions through both Internet‐based (hereafter, online) and traditional distribution...

... but developed business uses alongside them. Recommends that an integrated hosting of such firms would provide better customer access, and therefore lead to benefits for such firms. Where targets are set for increases in tourism, it is also recommended that the Internet might play a part in developing...

...Vincent C.S. Heung Despite the growing importance of the Internet as an information source for international travellers, as a marketing tool and as a way of doing business, there is a general lack of information on how these travellers use the Internet for information, booking and purchase...

... has occurred in the free independent”. A headline in the trade paper the Morning Advertiser promised “hard times” for this sector (Pring, 2000). © Company 2003 Marketing Food and drink United Kingdom Internet The major companies gain substantial discounts from...

...Yaniv Poria; Harmen Oppewal This paper explores the possible uses of online news discussions that emerge following the publication of news on the Internet. It is suggested that this medium provides those investigating consumer behaviour with a new, previously unavailable, source of information...

... of usage within the information technologies. Internet, intranet, e‐mail connections, electronic trade, central reservation systems, and Web applications are some examples. In a rapidly increasing trend, touristic establishments are benefiting from the new information technologies. Evidence of this trend...