..., heterogeneous tourism organisation. Jane Hamilton Johnstone can be contacted at: jane.johnstone@strath.ac.uk Qualitative interviews are useful for understanding participants’ perspectives within organisations (King, 2004), but Kusenbach (2003 :462) describes sit-down interviews as ‘static...

...Amit Sharma; Levent Altinay; Marc B. Stierand; Viktor Dörfler Purpose This paper aims to present and reflect on a phenomenological research process used to elucidate the nature of creativity and innovation in haute cuisine. Design/methodology/approach In‐depth unstructured interviews and field...

... to overcome the identified challenges. Design/methodology/approach The researchers conducted food safety observations, interviews, and focus groups with more than 600 foodservice employees and managers. The researchers encountered multiple challenges including institutional review board approvals...

...Adam Weaver Purpose The purpose of this paper is to explore how recent graduates of a university's tourism management programme in New Zealand perceive job quality in the tourism industry. Design/methodology/approach Semi‐structured interviews are used to examine graduates' assessments...

... and Tourism Themes issue of the International Journal of Contemporary Hospitality Management presenting a new method of HACCP for the hospitality industry and proof of its utility. Design/methodology/approach In‐depth narrative interviews, supported by documentary analysis, were carried out in 22...