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Keywords: Introduction focus
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Journal Articles
It’s about the introduction: how introduction focus shapes employee reactions to service robots
Available to Purchase
International Journal of Contemporary Hospitality Management (2026) 38 (2): 551–571.
Published: 26 December 2025
... enhances employees’ collaboration intention and reduces their complaint intention. The second experiment investigated whether challenge and hindrance appraisals mediate the effects of introduction focus on employee responses, and it also explored whether organizational identity moderates these mediated...
