..., and job performance via a constructive cognitive process, namely, problem-solving pondering, with family support serving as a moderator. Design/methodology/approach The authors examined the hypotheses across two studies (Study 1: an experiment and Study 2: a multi-wave field study). Findings Study...

...I-Shuo Chen Purpose This study aims to examine how home demands and resources shape work engagement and job performance, and investigate the moderating role of online leisure engagement. Grounded in the work–home resources (WH-R) model, this study incorporates nontraditional home dynamics...

... employees positively reappraise job insecurity. Furthermore, according to job preservation theory (Shoss, 2017), job performance is instrumental for employees to demonstrate their worth to their employers. In other words, employees are likely to exert efforts toward valued behaviors to preserve their jobs...

... frontline employees in hospitality enterprises in South Korea, this study empirically investigated the interrelationship to predict frontline employees’ job performance. The empirical results from structural equation modeling indicated that perceived management support for CSR and perceived colleague...

.... Findings The findings reveal that LKH behavior intensifies employees’ FAB, which, in turn, impedes their creativity and job performance. The findings further demonstrate that the positive impact of LKH behavior on FAB is stronger among employees high on LFVC. Practical implications Management should...

...Mohammed Aboramadan; Osman M. Karatepe Purpose This paper aims to propose a research model that explores perceived green organizational support (OS) as a mediator of the effect of green human resource management (GHRM) on job performance (JP) and organizational citizenship behavior toward...

... outstanding service. Emotional intelligence (EI) helps employees regulate their emotions and display appropriate emotions, and hence should help hospitality workers provide outstanding service. However, the strength of the relationship between EI and hospitality workers’ job performance substantially varied...

...Songshan (Sam) Huang; Zhicheng Yu; Yuhong Shao; Meng Yu; Zhiyong Li Given the particular characteristics of the hotel context, there arises a need to examine the relative effects of the three capitals on individual job performance. The hotel industry faces high turn-over rate and a great deal...

...Seonjeong (Ally) Lee; Swathi Ravichandran Purpose This study investigates the relationships among three types of employees’ perceived job control, employee commitment, employees’ well-being, and job performance. Design/methodology/approach The proposed relationships were investigated based...

... in this paper. Findings Self-verification striving was positively and directly related to job performance as well as two out of three forms of emotional labor (i.e. the expression of naturally felt emotions and deep acting). Self-verification striving also indirectly related to job satisfaction through...

... affectivity and polychronicity, as personality characteristics and task significance as a job characteristic exert a significant and positive impact on hotel employees’ work engagement, which in turn enhances the level of their job performance. Additionally, polychronicity was significantly related to hotel...

...Huseyin Arasli; Boshra Hejraty Namin; A. Mohammed Abubakar Purpose On the basis of person–job fit theory and conservation of resource theory, this study aims to develop and test a model to examine the impact of polychronicity on frontline employees’ job performance in hotel industry...

...Min-Seong Kim; Dong-Woo Koo Purpose The concept of leader–member exchange (LMX) is well accepted in the service industry. This study examines how the quality of LMX helps hotels to achieve desirable outcomes, such as innovative behavior and job performance. The model was developed based on the LMX...

...Yilmaz Akgunduz Purpose – The main purpose of this study is to explore the influence of self-esteem and role stress on job performance in the hotel businesses. Moreover, the research aims to discover which role stress factors, i.e. role ambiguity, role conflict and role overload, have the most...

...Osman M. Karatepe Purpose The present study seeks to propose and test a research model that investigates emotional exhaustion as a mediator of the effects of work overload, work‐family conflict, and family‐work conflict on job embeddedness and job performance. Design/methodology/approach...

... on job performance. Design/methodology/approach The data were obtained from full‐time frontline staff in ten five‐star hotels in Seoul. Confirmatory factor analysis and path analysis through AMOS 4.0 were performed to demonstrate relationships among variables. In addition, frequent analysis...