... thoughts. Tourist behaviour Long interviews Ethnography Unstructured decision making Tourism management Decision making Modelling Journey planning Unmet needs often trigger a process where consumers collect and sort information before and while implementing decisions. The marketing...

... provide evidence of how the self‐esteem of travellers is affected. Also indicates that a “good hotel” and additional spare time are important factors which provide for higher levels of satisfaction. © MCB UP Limited 1995 Air transport Business travel Hotel and catering Journey planning...