... the most widely known CI variants as lean manufacturing, Six Sigma, Lean Six Sigma (LSS), Kaizen and the balanced scorecard (BS), also finding a conceptual link between CI and TQM. The inclusion of the BS is somewhat surprising here, given it is typically seen as less a CI philosophy/methodology and more...

... Benchmarking Customer orientation Hospitality industry Hotel and catering Kaizen Operating systems Quality assurance Service quality A well‐conceptualized and carefully implemented quality assurance and continuous quality improvement system has strategic potential for organizations...