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Keywords: Leader’s emotional intelligence
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Journal Articles
Effect of restaurant manager emotional intelligence and support on front-of-house employees’ job satisfaction
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International Journal of Contemporary Hospitality Management (2017) 29 (11): 2807–2825.
Published: 13 November 2017
... and Van Fleet, 1992). Previous studies have also confirmed that a leader’s emotional intelligence (EI), which refers to his/her ability to perceive, understand and manage emotions in self and others, influences employees’ affections (Cichy et al., 2009 ; George, 2000 ; Sy et al...
