Keywords: Lodging industry
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Journal Articles
Journal Articles
International Journal of Contemporary Hospitality Management (2019) 31 (2): 669–690.
Published: 15 January 2019
... to service quality and service sabotage among customer-contact service employees in the lodging industry. Design/methodology/approach Data were electronically collected from a national survey of 316 hotel/motel customer-contact employees. Findings Results revealed that perceived ethical leadership...
Journal Articles

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