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Keywords: Lodging industry
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Journal Articles
International Journal of Contemporary Hospitality Management (2022) 34 (3): 908–928.
Published: 07 December 2021
... effect on firm performance is significant and negative. However, when internationalization plays the moderating role, this study provides new evidence that such negativity impact is no longer effective in the lodging industry as firms expand internationally. Practical implications This study offers...
Journal Articles
International Journal of Contemporary Hospitality Management (2019) 31 (2): 669–690.
Published: 15 January 2019
... to service quality and service sabotage among customer-contact service employees in the lodging industry. Design/methodology/approach Data were electronically collected from a national survey of 316 hotel/motel customer-contact employees. Findings Results revealed that perceived ethical leadership...
Journal Articles
International Journal of Contemporary Hospitality Management (2015) 27 (5): 768–789.
Published: 13 July 2015
...Jin-Soo Lee; Ki-Joon Back; Eric S.W. Chan Purpose – The purpose of this paper is to achieve three objectives: to investigate perceived quality of work life (QWL) need attributes among frontline employees in the lodging industry, to assess the asymmetric relationships between QWL attributes...
