... sustainable tourism council. Design/methodology/approach The main research method used in this study was a diagnostic survey – an in-depth interview. This research was conducted among managers of 18 of the largest enterprises that conduct tourism and wellness activities in Polish health resorts...

... articles using the PRISMA approach, then applying findings to develop the Four-F action plan integrating multiple theoretical concepts (such as stakeholder, crisis management and dynamic capabilities). Findings There are two key findings. First, though all four crisis phases should be considered...

...Ali Bavik Purpose The purpose of this study is two-fold. First, it systematically reviews and synthesizes research on servant leadership in management and hospitality management literature. Second, by reviewing and comparing the characteristics of the hospitality industry and servant leadership...

... Theory of lodging Media Management Safety Security Guest experience From where do we visit the world? What is the minutest spot that may be labelled as a journey’s starting point? Although the country, region or city, which we inhabit is large and abstract, it is familiar to us; we are aware...

... and financial outcomes. Design/methodology/approach The method used both questionnaire and company proprietary data to measure the predicted SPC outcomes through structural equation modeling. The research data were obtained from employees, customers and management at five restaurants in one casual theme...

... is the second most important determinant. This paper confirms that geographical location models, agglomeration models and competition models are relevant in the study of the effect of location on hotel performance. Regarding management practices, the performance is positively affected by good asset management...

...Catherine Prentice; IpKin Anthony Wong; Desmond Lam Purpose This paper, from a marketing and management perspective, aims to review the relevant literature germane to casino studies. The review discusses the major findings from previous studies, provides a critique and identifies research gaps...

... the forecasting performance of artificial intelligence techniques and by providing a new forecasting accuracy measure. Practical implications – The proposed forecasting approach may prove very useful for planning purposes, helping managers to anticipate the evolution of variables related to the daily...

...J. Alberto Aragon-Correa; Inmaculada Martin-Tapia; Jose de la Torre-Ruiz Purpose – This paper aims to review the main literature on the relationship between the natural environment and management in hospitality and tourism firms and uses strategic lenses to propose a general framework of previous...

... of participants in training; and perceptions regarding the benefit of diversity training for subordinates. The aim of this paper is to test a corresponding four-antecedent model of the value of diversity training from the point of view of hotel managers. Design/methodology/approach – A survey instrument...

...Susan W. Arendt; Paola Paez; Catherine Strohbehn Purpose Foodservice managers are responsible for making sure employees follow safe food handling practices so customers do not become ill from unsafe food. Therefore, this study aims to ascertain managers' perspectives using two methods of data...

...John W. O'Neill Purpose The purpose of this paper is to explore the apparent norm of partying that persists in the hotel industry despite evidence suggesting it can negatively affect both employees and organizations. Design/methodology/approach Telephone surveys of 544 managers from 65 hotels...

...Baker Ayoun; Patrick J. Moreo Purpose The purpose of this paper is to empirically examine the potential impact of the cultural dimension of power distance on hotel managers' approach to business strategy development. Design/methodology/approach A survey was administered to hotel top managers...

.... Concludes that the existing personnel and management can do little to improve the quality of service and utilization of the Croatian tourism and hotel industry. To bring about change, modern management practices will be needed, together with the creation of a desirable destination image, innovative forms...

...Alison Morrison; G. Barry O’Mahony Hospitality management higher education’s historic origins have resulted in a strong vocational ethos permeating the curriculum. Knowledge about hospitality has been drawn from the industry and the world of work rather than from the many disciplines or other...

...Hokey Min; Hyesung Min; Ahmed Emam To stay competitive, hotels need to develop a viable customer retention strategy. Since a key to the successful development of such a strategy rests with customer relationship management, hotels should identify the most profitable ways to build and maintain...

...Norma D’Annunzio‐Green With the ever increasing globalization of the hospitality industry, an exploration of the issues facing international hotel managers in Russia is both timely and important. The ability to manage people in an international context is one of the greatest tests of managerial...

...Tim Lockyer A comparative study was undertaken analysing what accommodation managers and business guests believed were the factors influencing accommodation selection. It was discovered that business guests rated “bathroom and shower quality”, “standard of bedroom maintenance” and “comfort...

...C. Lashley; A. Morrison In Search of Hospitality: Theoretical Perspectives and Debates . Oxford : Butterworth‐Heinemann   2001 . 300 pp. , ISBN: ISBN: 0 7506 5431 7   £19.99 Hospitality industry Management Theory What exactly is hospitality and hospitality...

...Hadyn Ingram Editors: A.   Roper and Y.   Guerrier . A Decade of Hospitality Management Research: 10th Anniversary Volume . Threshold Press (in association with CHME) , 2001 . 163 pp. , ISBN: ISBN 1 903152 07 0   £35.00 Hospitality Management Research...