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Keywords: Multidimensional construct
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Journal Articles
International Journal of Contemporary Hospitality Management (2020) 32 (12): 3787–3807.
Published: 04 November 2020
... ; Subramanian et al., 2016 ; Tabaku and Kruja, 2019). However, the operationalization of service quality in a hotel industry context remains obfuscated in these studies. For example, existing studies have conceptualized hotel SQ as a multidimensional construct measured by a number of first-order...
