...Xiaolin (Crystal) Shi; Xiaoting Huang; Zimeng Guo; Susan Elizabeth Gordon Purpose The purpose of this paper is to investigate the influence of employees’ trait rumination on the variability of their state rumination and the continuing influence on their negative affect at home. Design...

... a positive effect on frontline employees’ experience of thriving, which in turn promotes their engagement in extra-role service behavior. Nevertheless, supervisors’ negative affect weakens the positive effect of customer participation. Practical implications Hotels could implement employee assistance...