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Keywords: Normative expectation
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Journal Articles
International Journal of Contemporary Hospitality Management (2015) 27 (7): 1409–1441.
Published: 12 October 2015
...Kam Hung; Sha Wang; Chaohua Tang Purpose – This study aims to understand the normative expectations of travelers on the services and experiences provided by Buddhism-themed hotels as well as how service providers perceive such expectations. The growth of religion-themed hotels in China follows...
