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Keywords: Northern Cyprus
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Journal Articles
International Journal of Contemporary Hospitality Management (2009) 21 (6): 713–733.
Published: 21 August 2009
... Publishing Limited 2009 Consumer behaviour Complaints Employees Hotels Customer satisfaction Northern Cyprus There are high expectations on frontline employees to deliver service quality, resolve customers' complaints effectively, and accomplish customer satisfaction. Frontline...
Journal Articles
International Journal of Contemporary Hospitality Management (2005) 17 (1): 39–50.
Published: 01 January 2005
...Mine Haktanir; Peter Harris Purpose The aim of this work is to explore performance measurement practices in the context of an independent hotel in Northern Cyprus. Design/methodology/approach The study was conducted in a 392‐room five‐star resort hotel over a nine‐week period using multiple...
