... 2026 30 05 2026 10 06 2026 © 2026 Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Service robot Customer experience Online review Service improvement Restaurant operations Kano model Evolving from mechanical artificial...

... the presentation of online reviews and the design of review-writing prompts and offers guidance on hotels’ marketing presentation. Originality/value This study integrates peripheral cues and content cues in online reviews, moving beyond a single-cue perspective and addressing a gap in the hotel review...

... at: liujun_igsnrr@126.com 30 11 2023 21 02 2024 02 05 2024 26 05 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Sentiment analysis Domain dictionary Online review Social media Consumer behaviour Hospitality...

... the moderating effects of user experiences and geographic distance on these dynamics. Design/methodology/approach This study adopts a multi-method approach to explore both the determinants behind the sharing of user-generated photos in online reviews and their internal mechanisms. Using a comprehensive...

... reviews, overcoming previous research limitations. Accommodation-sharing Sharing economy Expectation-confirmation theory Customer behavior Online review Text-mining The sharing economy (SE) uses online platforms to connect people wishing to share underused resources (Mody et al...

... increased consistently from US$470.97bn in 2014 to US$817.54bn in 2020 (Statista, 2020). Travelers can directly book travel and hospitality products and/or services through various online travel agencies (OTAs), while online review websites, such as Tripadvisor, enable travelers to share attraction, hotel...

...Jong Min Kim; Jeongsoo Han Purpose The length of stay (LoS) is of major importance from the perspective of the management of tourist destinations. As tourists heavily rely on the online reviews of other travelers as a primary information source, this study aims to empirically examine how the LoS...

... to find how each of them contributes to the P2P hosts’ CP maximization. Findings Host talent, host resource management, value and host branding were conceptualized as key drivers of P2P hosts’ CP. The study also filled a gap in current literature by empirically analyzing online reviews to successfully...

...@mail.sysu.edu.cn 15 07 2020 27 10 2020 09 01 2021 04 03 2021 08 03 2021 08 03 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Hospitality management Online review Sentiment analysis Big data analysis...

...YooHee Hwang; Xingyu Wang; Aysin Pașamehmetoġlu © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Online reviews are perceived as credible and trustworthy across various business sectors; thus, they influence customers’ purchase decisions...

... conceptual framework and empirical model thus provides a good starting point for the further investigation of effective response strategies on these emerging platforms. Online review Sharing economy Managerial response Response behavior © Emerald Publishing Limited 2021 Emerald Publishing...

... and geographical areas on hotels’ impacts on Airbnb. Fangfang Shi can be contacted at: fangfang.shi@dufe.edu.cn 18 06 2020 18 09 2020 24 11 2020 26 11 2020 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Online review...

...Zili Zhang; Hengyun Li; Fang Meng; Yuanshuo Li Purpose This paper aims to examine the influences of the number of hotel management responses and especially the textual similarity in hotel management responses to online reviews on hotel online booking. Design/methodology/approach This study...

... and Thaichon, 2017). In online review environments, there is a four-way interaction between the reviewer, the other customers reading the reviews, the firm and the third party website. Where the customer misuses the resources of the online review, it can result in co-destruction. The current literature...

...Lu Zhang; Wan Yang The main purpose of the current research is to investigate the effectiveness of messages sent out by firms inviting customers to write online reviews. The joint effect of message framing, power and individuals’ need for status (NFS) on consumers’ intentions to write a review...

...Javier Perez-Aranda; María Vallespín; Sebastian Molinillo Purpose This study aims to develop a measurement model to help hotels manage their reputation within the context of online reviews and ratings platforms and evaluate the impact of this reputation management on the benefits derived...

...Xinyuan (Roy) Zhao; Liang Wang; Xiao Guo; Rob Law Purpose – This study aims to investigate the impacts of online review and source features upon travelers’ online hotel booking intentions. Design/methodology/approach – This study developed a research model and empirically examined the model...