Keywords: Organizational citizenship behaviour (OCB)
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Journal Articles

Ethical work climate, organizational identification, leader-member-exchange (LMX) and organizational citizenship behavior (OCB): A study of three star hotels in Taiwan

Chih-Ching Teng, Allan Cheng Chieh Lu, Zhi-Yang Huang, Chien-Hua Fang
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2020) 32 (1): 212–229.
https://doi.org/10.1108/IJCHM-07-2018-0563
Published: 29 October 2019
... Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Organizational identification Organizational citizenship behaviour (OCB) Ethical work climate Leader-member-exchange (LMX) Many studies agree that OCB is a critical antecedent of customer satisfaction...
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