... leads to more partying when life and work responsibilities are in conflict. This research provides strategic guidance for hotel managers to help employees cope with emotional labor by better managing life-work conflict. This research represents an early attempt to elucidate the effects...

...John W. O'Neill Purpose The purpose of this paper is to explore the apparent norm of partying that persists in the hotel industry despite evidence suggesting it can negatively affect both employees and organizations. Design/methodology/approach Telephone surveys of 544 managers from 65 hotels...