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Keywords: Pathfinder network
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Journal Articles
Literature review on service quality in hospitality and tourism (1984-2014): Future directions and trends
Available to Purchase
International Journal of Contemporary Hospitality Management (2018) 30 (1): 114–159.
Published: 08 January 2018
... This review comprised three steps with the first being the generation of a structural map by using the online pathfinder network (PFNET) to identify potential research themes. The second research step involved an online literature search covering 2,211 academic journal articles to obtain basic information...
