Keywords: Patients
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Journal Articles
International Journal of Contemporary Hospitality Management (2008) 20 (6): 664–678.
Published: 22 September 2008
..., identified, described and classified. Findings A fairly distinct HCP viewed as a method for enhancing service excellence was in place and supported by top management. The hospital aimed to offer hospitality to patients on par with the hospitality experience offered to hotel guests. A department...

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