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Keywords: Perceived helpfulness
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Journal Articles
International Journal of Contemporary Hospitality Management (2025) 37 (3): 871–889.
Published: 01 January 2025
...’ perceived helpfulness. Design/methodology/approach The authors conducted econometric analyses on a dataset incorporating 107,984 reviews and 34,641 management responses to negative reviews. Findings The results reveal that, for process failures, specifying a form of action (initiatives for solving...
Includes: Supplementary data
