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Keywords: Perceived insider status
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Journal Articles
International Journal of Contemporary Hospitality Management (2025) 37 (7): 2264–2286.
Published: 21 April 2025
... status, which then leads to procrastination behavior; however, it triggers sympathy toward the organization among employees with high perceived insider status, which further results in proactive customer service performance (PCSP). Practical implications Their work offers practical insights...
Journal Articles
International Journal of Contemporary Hospitality Management (2016) 28 (8): 1622–1648.
Published: 08 August 2016
... self-esteem Perceived insider status Subjective relational experience National Research Foundation of Korea 2015R1A5A7037751 © Emerald Group Publishing Limited 2016 Emerald Group Publishing Limited Licensed re-use rights only This study aims to examine the relationships...
