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Keywords: Perceived process fluency
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Journal Articles
International Journal of Contemporary Hospitality Management (2026) 38 (2): 617–636.
Published: 12 January 2026
... their intention to revisit. Grounded in cognitive appraisal theory ( CAT ), this study aims to explore how perceived process fluency and team cohesion impact revisit intention through the mediating roles of robotic service authenticity, customer delight and existential authenticity. Design/methodology/approach...
Includes: Supplementary data
