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Keywords: Perceived service robot support
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Journal Articles
International Journal of Contemporary Hospitality Management (2026) 38 (2): 771–790.
Published: 23 January 2026
...Yitong Yu; Xinyi Zhang; Xiaoying Jiao Purpose Given the continual collaboration between employees and service robots, it is valuable to understand how employees work with service robots. This paper aims to conceptualise employees’ perceived service robot support ( PSRS ) and to develop a validated...
