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1-2 of 2
Keywords: Perceived unfairness
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Journal Articles
International Journal of Contemporary Hospitality Management (2021) 33 (10): 3157–3176.
Published: 04 August 2021
...Sourou Meatchi; Sandra Camus; Danielle Lecointre-Erickson Purpose This paper aims to offer a multi-dimensional scale for measuring the concept of perceived unfairness of revenue management pricing (RMP) in the context of hospitality. Design/methodology/approach To develop a measurement scale...
Journal Articles
International Journal of Contemporary Hospitality Management (2015) 27 (2): 199–213.
Published: 16 March 2015
...Jin-Hong Gong; Li-Shan Xie; Jia-Min Peng; Xin-Hua Guan Purpose – The purpose of this paper is to explore integrity issues for travel services in China using the framework of a stress and coping model to focus on customers’ perceived unfairness, responsibility attribution and their negative...
