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Keywords: Performance indicators
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Journal Articles
Monitoring performance indicators in the Portuguese hospitality sector
Available to Purchase
International Journal of Contemporary Hospitality Management (2019) 31 (2): 790–811.
Published: 11 February 2019
...Maria Luísa Ribeiro; Maria Luísa Vasconcelos; Fátima Rocha Purpose This article aims to analyze performance evaluation in the Portuguese hospitality sector. It assesses the frequency with which performance indicators are monitored, the relevance assigned to them and how the two are related...
