... rights only The purpose of this paper is to provide a critical review of the performance management literature in the hospitality and tourism (H/T) industry. The study is conducted through a critical literature review based on three dimensions: progress on ontological and epistemological...

... with human resources view, without taking into consideration specifically how IT has spread into the hospitality industry. Performance management Human resources management Service encounter Critical incidents Information technologies Front office performance © Emerald Publishing Limited...

...) . International business Hotels Tourism Performance management Taiwan Hotel performance has always been the primary concern of hotel operators. The study of hotel performance evaluations has increasingly caught the attention of academics (see, for example, Morey and Dittman (1995) , among others...

...João C. Neves; Sofia Lourenço Purpose The aim of this paper is to illustrate the value of data envelopment analysis (DEA) for strategic analysis and performance management in the hotel industry. Design/methodology/approach The paper uses a world‐wide sample of hotel companies and two cases...

... with international travel web sites. Rob Law can be contacted at: hmroblaw@polyu.edu.hk © Emerald Group Publishing Limited 2009 Travel China Performance management A structured questionnaire was developed in this study that examined the perceptions of e‐buyers and e‐lookers on travel web...

... Hospitality services Performance management Graduates Training The aim of this article is to identify thematic strands from a review of selected literature in the areas of career and talent management, as it relates to graduate employment in the hospitality industry. A summary of key considerations...

... for the enterprises following the four different strategies: prospectors, defenders, analysers and reactors. © Emerald Group Publishing Limited 2005 Strategic management Performance management Hospitality services Analysis of variance Spain Most hospitality managers are constantly looking...

... resource management Performance management Company performance Hotel and catering industry Spain The interviewees were asked to name the strategic actions that they were implementing, with the aim of seeing to what extent they needed HR practices. Two actions stood out from the rest: working...