... Hotel industry Knowledge management Performance measures The study shows that intangible resources play an important role in achieving marketing innovation and financial performance. Because the hospitality industry is composed of firms with different characteristics, it would be relevant...

... performance measurement system. The findings related to the determinants of results are instead highly complex and far‐reaching. The determining factors are generally looked for within the enterprise. Four main functional research fields have been identified (strategy, production, marketing and organization...

... industry data. The nature of this framework may be better fit with the methodology of an in‐depth case study. Performance measures Hospitality management Financial management A visible shift has been identified in the hospitality industry focusing on the necessary knowledge, skills...

... with the themes of performance measures and measurement reported in the literature. Research limitations/implications In this paper, the proposed service operational effectiveness approach represents a serious attempt at quantifying the key facets of service effectiveness in hospitality operational settings...

...Inês Cruz Purpose The purpose of the paper is to explore the use of “old” and “new” performance measurement (PM) techniques in a joint venture (JV) set up by two partners, a global hotel chain and a Portuguese company. Design/methodology/approach The empirical data upon which this paper...

... support, delivery, and post‐delivery support, is developed. A value chain performance measurement model for the tourism industry is suggested according to the value chain model developed. Findings There is an opportunity to study the tourism industry as a value chain and to develop a value chain...

... Spanish firms. Second, we analyse business orientation as antecedents in the marketing performance measurement. The paper is structured in four sections. The first lays out the theoretical framework and formulates hypotheses. The following section sets out the methodology, then the principal results...

... and it is recognised that further research is necessary to establish the exact nature of the causal linkages between performance measures and strategic intent and also to gain insights into practice elsewhere. Practical implications The paper considers a broad range of generic and industry‐specific literature...

... world‐wide. Following an overview of yield management in hotel industry, the two reservation modes used in the Group are presented. The performance of Group's online and off‐line reservation modes globally over a two‐year period is then discussed in terms of three yield management performance measures...

...Mine Haktanir; Peter Harris Purpose The aim of this work is to explore performance measurement practices in the context of an independent hotel in Northern Cyprus. Design/methodology/approach The study was conducted in a 392‐room five‐star resort hotel over a nine‐week period using multiple...