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Keywords: Performance optimization
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Journal Articles
International Journal of Contemporary Hospitality Management (2013) 25 (6): 802–822.
Published: 16 August 2013
...Lisa Slevitch; Kimberly Mathe; Elena Karpova; Sheila Scott‐Halsell Purpose The purpose of this paper is to address issues of performance optimization through accounting for asymmetric responses of customer satisfaction to different types of product or service attributes: core, facilitating...
