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Keywords: Pre-encounter knowledge
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Journal Articles
International Journal of Contemporary Hospitality Management (2018) 30 (1): 197–216.
Published: 08 January 2018
... innovation Dependent knowledge Pre-encounter knowledge Service employees’ innovative behaviour Employees’ innovative behaviour is substantiated in the hospitality literature for improving financial performance (Grissemann et al., 2013), productivity and competitiveness (Pivcevic...
