... validate the structural model. Findings It was found that the benefit of information disclosure was the strongest predictor of value of disclosure and that value of disclosure and privacy concerns influenced consumers’ willingness to disclose biometric information. In turn, consumers’ willingness...

... guests develop intentions to use such apps given the current personalization and privacy challenges. Therefore, this study aims to investigate hotel guests’ intentions to use hotel apps to access personalized services. Drawing from personalization-privacy theory, this study conceptualized...

... of mobile phones to purchase ancillary air travel services. Design/methodology/approach – A comprehensive structural model was developed based on the Technology Acceptance Model and augmented with constructs like trust, privacy, security, innovativeness, and personalization. The model was validated...

.... The study seeks to examine the impact of crowding on customers' emotions and approach‐avoidance responses and to examine the mediating role of emotion and the moderating role of desired privacy in the relationship between crowding and approach‐avoidance responses. Design/methodology/approach Using real...

... The article lays out current practices of security and privacy measurements in the hospitality industry and points out the related limitations. More importantly, it provides insights to hotel operators on possible future applications of a new scientific invention and how it could help alleviate...